View Full Version : Why the difference?- Edited
02-07-2006, 05:01 PM
As an Ex-Lin1/Lin2 player and current CoH/CoV player, I wonder why the night and day difference between the customer service/product support of the two games? Lin2 has only base support.
CoH/V have supreme support. Just imagine it, a dev team who listens to the players. Repealing nerfs if they are found to extreme, giving data on skills, supporting a 3rd party software (CoV/CoH Character builder) that gives exact data on enhanced skills, and just all around GREAT customer service. Infact a GM contacted me about how great my char was (char named Johnny Cash with a skill called ring of fire in a black suit)
Some people will mark it up to Lin being a Korean game and CoH/V being a US game. I think that this is just stupid. Maybe NCAustin doesn't have game design control but what is to stop them from caring about the customers or throwing a freaking hissy fit to NCKorea to get control of their servers like they did in Lin1 for LoA server (which by the way is the most popular Lin1 server). Why because players keep paying. I know HGMSpam is a great customer service advocate (met him in very early beta) but one man cannot save the game.
This message has been approved by Mistryl
02-07-2006, 05:09 PM
NA L2 trying to get something done is like a single district from Mississippi complaining to the president and expecting something to happen. They've proven over and over that they don't act on anything we want over here. The suggestion section is just for us to argue with each other.
I wish it was different, but its not. I don't think it ever will be.
02-07-2006, 05:26 PM
In fairness, while CoH does have great support and developer interaction, it has horrible balancing. The reason they listen so carefully to player input is that the players know the game far better than the developers do.
Hubris, were you around (back in I3 or I4) for the "scrappers can kill 50 deep purples" posts by their developers? And how, when the players told them they were full of -_-, they called them all "crazy conspiracy theorists" and posted a demo from their test server?
And how the demo proved that the developers were testing on a bugged environment that was so blatantly wrong that the playerbase laughed in their faces? The lead developer posted a public apology, the changes were rolled back, they swore to listen to the players more, etc.
Nice community interaction? definitely. Clueless? They didn't realize their test character was doing a hundred times normal damage, how much do you think they know about the game?
I quit that game because, while I truly respected their involvement with the playerbase and how they honestly enjoyed developing a world with far more depth and vitality than L2 could hope to match, they couldn't balance a game of ticktacktoe without asking "what's an X?"
For those who didn't play City of Heroes--their "Issues" came out more often than L2 "Chronicles", and they did major changes at least once mid-Issue (thus, in an Issue, you'd see an average of 3 major changes to the class or foe system). Each Issue changed the balance of the game more than L2 has changed in the last three Chronicles. Imagine if you had to learn to play the game over again every two weeks because the developers couldn't figure out how to balance their own game...
02-07-2006, 05:43 PM
I am in no way saying CoH/V is a perfect game. I still miss the hard grind of L1/2. Where being max lvl and EARNING it meant something. I have been playing it for some time and there are definatly balance issues (what game doesn't have them). Infact brutes CoV are overpowered right now. But look at C3 SpS, no lvling gimps, pvp kings, everything. The problem is, CoH/V will screw something up... and ADMIT IT, then fix it.
My main bone is that L2 and CoH/V are two totally different types of MMO but are by the same company. Usually if say you call Samsung, you will get the same customer service from the TV division as you would from the Cellphone division. Not at NC.
02-07-2006, 05:54 PM
[ QUOTE ]
My main bone is that L2 and CoH/V are two totally different types of MMO but are by the same company.
[/ QUOTE ] Actually this is untrue. L2 is made and hosted by NCSoft. CoH is made by Cryptic Studios and hosted by NCSoft. NC doesn't do CoH design, they just keep the servers up and the boards running.
02-07-2006, 06:15 PM
I guess I played a different CoH. I found both of my characters, which I planned out carefully, got nerfed to uselessness with no remedy in sight (well maybe by now, but I let my subscription run out long ago).
Never saw a GM. Petitioned once for a broken mission, but never got resolved (deleted instead).
Had problems with taskforces being buggy everytime I went on one (was known issue at time).
I think all in-game support for all on-line games I've played has been fast-food-restaurant quality.
want fries with that?
02-07-2006, 06:21 PM
It's still playable.
I just left CoV for L2. Had a 40 Mastermind (40 beeing cap). Had lots of fun playing it but the last 2-3 levels were grinded, no more missions. Anyway i was under the impression that MM were overpowered. Maybe every class is overpowered and the game is balanced that way :eek:
02-07-2006, 07:30 PM
[ QUOTE ]
Maybe every class is overpowered and the game is balanced that way :eek:
[/ QUOTE ] It was definitely that way when CoH was new, so it's probably that way with the new CoV. Really though, it makes sense for superheroes to all be overpowered...it was a good design decision that they overturned...then reinstated...then overturned...they balance the game like a yo-yo :D