Introducing the NC Account System

[Belophan]

Originally Posted by HolyOx

Think i should start on final fantasy, and let nc kill l2 a little more.

NC were dead, then they got a chance as zombies and now they get shot down again, for good..

Ill just play Planetside 1 for now and PS2 Beta very soon..

[Profeta2.0]

Originally Posted by Sace

Migration is not yet available (as it says in the original post of this thread) and there is no current ETA for when it will be. As soon as we have news on it we will update you.

While we could not post updates about the unavailabilty the forums or website during their extensive downtime, we pushed did as much messaging through Facebook and Twitter as possible to help keep players informed. We understand this period of time has been frustrating, and that some players may not enjoy the new account system, but we are happy to be able to provide a grace period of many months during which time both the NC Account and NCsoft Master Account players have full access to all the game and account features same as before.

Dear Sace,

I do believe to you, that the staff of NCwest want the best to their players. But why do you want rework such kind of systems what did work in excellent form since soon 10 years?

I would be really interested, that why this new system gives higher security to us or to the NCwest?

Let's see on Thursday might be a lots of peoples from your company just did work on this (currently seems useless system changes) in 12-16 hours. Those players who bought weekly Rune of XP or Nevit lost a whole day also.
While might be the NCwest did pay out a lots of extra money for the nothing.

With this "company event" you could clean the bots too from the L2 and AION servers too, than you see we all would be happy.

But now we lost 1 day "play time" for the nothing, may some peoples will loose his/her account again as it was in 2011 March too, but while than was a security improvement at least here didn't happen nothing. Also the forum became to terrible slow too. Some peoples says, that since Thursday get more often DC from the servers.

I do try report some bot users since 3-4 days also but until I didn't really see result of it, may because all of GMs did work on this new system, while I did write to petition ticket too, that I won't buy until XP boost item, while they won't clean some bot groups from Garden of Genesis, that get some free place to peacefully can use it up.

I do like how the Lineage 2 Staff did improve in the last time you peoples really became to a way better Staff while you are the "Cryo team".

But the Service/Support team has serious problems, what some how finally they should solve.

[Belophan]

L2 is ONLY game ive played where timed items keeps running when logged out..
So if u buy a 5 hour item ur forced to stay on for 5 hours, wich is a bad policy

[Jebidiah]

Maybe I'm just having a dumb moment but I need clarification on this.

So.. If I have a master account, with 3 game accounts under it... I now have to make 3 separate email addresses and assign each of those game accounts to one of those 3 email accounts?

And if this is correct.... how exactly is this a better system? Sounds to me like account security just went down the tubes.

[StepDeck]

Originally Posted by Jebidiah

Maybe I'm just having a dumb moment but I need clarification on this.

So.. If I have a master account, with 3 game accounts under it... I now have to make 3 separate email addresses and assign each of those game accounts to one of those 3 email accounts?

Not a dumb question, it is confusing even when looking at it...

Sace or Juji ---- Please clarify this...
On the instuction page http://www.lineage2.com/en/game/down...ation/#Migrate step #4 states ( Select the game accounts you would like to permanetly migrate to your new account. You will have the opportunity to add any remaining game accounts after this migration is complete.) and shows an image of multiple game accounts under one Master account but at the bottom of that image states the opposite.

So i also need to ask.....Do we need just one new Master acct and e-mail for all of our game accounts to be migrated together like it shows, or do i/we need for ex,.. (3 Masters for 3 Game accts) like it says here http://www.lineage2.com/en/game/down...unt-migration/ under the section -- (I Have an NCsoft Master Account (Migration Required) )

I am confused because it seems to show and say two different things.

[woojyee]

Originally Posted by DrachaVonDrachen

I DON'T KNOW WHAT WE'RE YELLING ABOUT!

You dont? Must be people like you who hatched this scheme. Let me see if I can help you out a bit.

Now, lets say I have 5 Accounts. I can't use my main email address because the moment I email an in game contact, they automatically have my login name. So now I have to flood the email providers with 5 new email accounts and as a result of that, I have to maintain those accounts for fear of them being closed for inactivity. (not looking to check multiple accounts each week).

If an email account goes inactive do I lose the account? My accounts are from 2004, 2 of them are my kids accounts and who knows if they used their correct information.. they dont remember what they used... accounts cannot be migrated and are lost?

The level of incompetence displayed by this staff over the years is staggering and I thought they hit an all time low when they tried to present the forced use of peer to peer software, known as Pando Media Booster, as a positve move to help speed up downloads but I'll bet you thought that was a good idea as well...

[Rangur]

I have an old master account with three game accounts in it. In addition, I have several accounts that I made after GOD launch, when I started over on Magmeld and faced the odd restriction of 2 characters per account.

A "good thing" in my eyes would have been this:

"Dear players, we improved the NC Master account so you can now migrate all your existing game accounts into one master account. You can purchase NCoins for your master account and spend them at will on any game account in your master account"
Wow, *that* would have been a GOOD THING.

As it is now, I absolutely refuse to buy NCoins for any other than my one game account with my main character in it. I hate this new system, where I will have to type a lenghty email address each time I log to one of my other accounts, and have to maintain several seperate email accounts.

And guess what, yesterday I tried to create a new account to see how this all works and to test the new system, and also to make a new character that does not share his vitality with anyone. But the verification email never arrived, even when I had it resent to me twice. Then I myself sent an email to the address that I used, and it arrived without problem within seconds.

[Zhirumi]

[Dreamer]

Originally Posted by Dreamer

Lets see what they have now as security:
1. account name
2. password
3. secret question
4. different password to game access
5. PIN code
6. different account name to your different games
7. different password to your different games
8. master account
9. master account has also different password.
10. you have different access to NCwest support site, where u can recall your acc if you know the details of registration name, country etc

Currently it is a 10 step defensive system, what normally the peoples wont be able to crack up.

Copied of another forum.

Sace, pls explain to me how the "email + pw + pin" is a security upgrade compared to the existing system?
THX

[SilverLightning]

Now game is free and becomes complicate every single update...

I may understand, merges accounts system, one email on account. Ok, maybe not easy enough (if you have more then one account), but understandable. May be it is really need to NC Soft.

But why we need to use email address to login in a game? Many people know my email address and I use it, I like it and I don't want to change it. Also I don’t want to create special email address for game and to care of it. It is stupid. Now anybody can attempt to try login in my game account. It seems to become easy - need only detect password and pin.

Also I will need to type my email address every time when I login in game! OMG! My emails address contains 24 symbols! I really don't like it! Please live us possibility after this entire changes login in game using account name not email address.

But it's look like, after game became free our opinion not interesting NC Soft any more. Very simple – if you don’t like, don't play and there is nothing to discuss.

[SilverLightning]

Originally Posted by Rangur

A "good thing" in my eyes would have been this:

"Dear players, we improved the NC Master account so you can now migrate all your existing game accounts into one master account. You can purchase NCoins for your master account and spend them at will on any game account in your master account"
Wow, *that* would have been a GOOD THING.

Really good words! It will be grate! But what we have instead? "Dear players enjoy with one account or go away to play WOW."

[Original Erica]

Originally Posted by Sace

It is your choice, but giving up will certainly not solve the issue. It sounds like the support team needs information from you in order to verify that you are the true account owner. This is a security measure taken in order to protect your account and it is a good thing. If you're confused about what they are asking for or why, you can PM me your ticket number so I can read through it with you.

I think the point is that alot of people do not remember or even have the documents that you are requesting.

On older accounts, I had a Beta account that has been lost due to ncsoft because I failed to answer the question.

Who keeps the original CC that may have been used to activate the original account or even the unique id code that you had. Most people will read an email and delete it. If it was important 10 years ago and printed out then that paper is long gone.

Anyways the point I am making is that changing the way the system works now after all this time tends to cause major issues for those that currently have access but are missing information that they may have had previously.

Also, some people have long e-mail address's, I mean how can you expect a player to now use a long stringed e-mail address to log into their lineage 2 game. Does NCSoft realize what a pain it already is to login. Game Name, Password, and to top it all off a stupid pin.

Now you change to Full E-mail address, Password, Stupid Pin. Just to login main + buffer will now become a mission. Can I sue NCSoft for causing Carpel Tunnel Syndrome since I will have to type even more crap as I login.

You are frustrating people with unneeded changes, or really just changes that don't even make any sense.

Can you please provide a few reasons why NCSoft decided to take this approach, what are the benefits of this new system? Can you provide us some comparison of the current system vs the New system?

[DrachaVonDrachen]

Originally Posted by Original Erica

Who keeps the original CC that may have been used to activate the original account or even the unique id code that you had. Most people will read an email and delete it. If it was important 10 years ago and printed out then that paper is long gone.

I have all my original CC information and the code they told me to keep for future identification needs.

Originally Posted by Original Erica

Anyways the point I am making is that changing the way the system works now after all this time tends to cause major issues for those that currently have access but are missing information that they may have had previously.

This makes no sense, in one hand we want them to combat the creation of bots and increase the security of our accounts. Here you are saying for them to keep the security of 10 years ago because you didn't keep your account information, ridiculous position you champion.

Originally Posted by Original Erica

Also, some people have long e-mail address's, I mean how can you expect a player to now use a long stringed e-mail address to log into their lineage 2 game. Does NCSoft realize what a pain it already is to login. Game Name, Password, and to top it all off a stupid pin.

Email accounts are free these days and you can make a really short one or two letter words if big words are too complicated.

Originally Posted by Original Erica

Now you change to Full E-mail address, Password, Stupid Pin. Just to login main + buffer will now become a mission. Can I sue NCSoft for causing Carpel Tunnel Syndrome since I will have to type even more crap as I login.

Now you are just being silly... stop playing if your hand is hurting.

Originally Posted by Original Erica

You are frustrating people with unneeded changes, or really just changes that don't even make any sense.

Do you really think they are sitting around the office coming up with changes like this for the fun of it, really?

[Smittie]

I got my 6 email accounts all ready!

When can we start migrating?

[nWildjohn]

And just for reference, paypal one of the most safe website that is dealing with more sensitive personal data than NC Soft, uses emails for loging in

[SlyCutter]

I had this info but then I moved and I lost a lot of it recently so your saying after 8 years im going to lose some of my accounts?

WELL THANK YOU GREAT IDEA

[Piotress]

Lucky for me I still have every single piece of information from NCSoft since 2003 when I started in Prelude Beta. I have every CD Key, CC info and e-mail NCsoft ever sent me printed out and stored in a filing cabinet; I do this for any online game I play.

I even have my original install CD's from Chonical 1 along with the original 30 day time card that came with it; still sealed. Of course I have CD/DVD copies of every single Chronical release of the game inclduing Goddess of Destruction (very hard to find, got mine in Korea).

My main still has the original map that you had to get via a quest just so you could have a visible game map.

I keep everything.

[Original Erica]

Originally Posted by DrachaVonDrachen

I have all my original CC information and the code they told me to keep for future identification needs.

So if you were 16/17 when you started playing this game and you moved many times between college work etc, you are going to tell me you retained all CC information, and Identification codes?

Excuse me for being a little vain here but not everyone thinks that "Hey in 10 years I'll still be playing this game and the company will decided to change the login mechanics so I'll need to retain this information for the next 10 years"

I am sorry this is not record retention's central.

Infact many have used false information to sign up for their account because back 10 years ago you were told to never give your information online.

Originally Posted by DrachaVonDrachen

This makes no sense, in one hand we want them to combat the creation of bots and increase the security of our accounts. Here you are saying for them to keep the security of 10 years ago because you didn't keep your account information, ridiculous position you champion.

Yeah we want to combat bots, and increase security. What security would you like to be increased? how about people shop sharing their accounts? how about ncsoft implement the "Path" that wasn't easy to exploit (wonder if thats really been fixed more than likely not if I had to guess the Pin was decided to be the fix)

Originally Posted by DrachaVonDrachen

Email accounts are free these days and you can make a really short one or two letter words if big words are too complicated.

It's not about e-mail accounts being free, it's the fact that now something else has to be maintained.

Most people have more than just 1 account. You are asking them to create and maintain additional e-mail addresses just for a game. That's not friendly service in my opinion.

Originally Posted by DrachaVonDrachen

Now you are just being silly... stop playing if your hand is hurting.

You obviously can't read sarcasm.

Originally Posted by DrachaVonDrachen

Do you really think they are sitting around the office coming up with changes like this for the fun of it, really?

Yes, actually sometimes I do wonder if they are. The bugs that seem to continue to come out of developement as well as the continued "non" fix updates that seem to cause additional issues, why shouldn't I think this is what they are doing around the office for fun?

[Kanaeda]

ok it's not a huge deal to create free email address for each game account; I've done that with each of my accounts already anyway. you write down the info and keep it safe (and hope you don't lose it). I would definitely NOT use your main or real email address for L2 accounts tho. Why can't they just make it so you can CHANGE the account login name at will, that would add another layer of security without annoying the heck outta ppl always having to type in whole email address at login, or sharing email addresses if sharing accounts...

I also agree it should be much easier to get a lost account back; NC needs to examine the requested account and if there isn't anything worth more than 100m adena or so on it, it should be ok to give it to whoever wants it and has 2-3 pieces of valid info for the account (as in, it's not of any value to be stripped, so it's probably not a hack); the more forgiving NC is of ppl getting their accounts back the more ppl you can get/keep in game; if you ** ppl over and never let them get their old accounts back because of excessive verification of info requests, they probably won't ever come back to game.

they are doing this to add in the additional check at account creation of having to verify by email to create an account (although I don't understand why this feature can't be added to the system as it is already?). I don't think this will slow down the spam bots much but maybe it will (btw adena selling spam is driving me nuts, GMs really needs to patrol all towns constantly and insta-ban faster; regular players can't communicate at all because 1-3 adena spammers filling chat with messages 10 lines per shout, wtf...).

however I guess this does mean I will lose access to some accounts I have been using that belong to friends who quit, as I do not know the email addresses for those accounts :/

[Dreamer]

I will loose a 6 years old account...
Already tried to get the info's reset back of the Master Account change in 2011.
No luck cos i don't have my original CD Key, nor do i remember the email which i used.

Told them the bonus gametime card number, living place, date of birth, CC info etc. but if you don't have the original email + the CD Key you are doomed...