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Old 03-01-2014, 04:51 AM   #1
Wintech
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Default Cannot buy NCCOINS

An error has occurred. Please try again. If this problem persists, please contact support@ncsoft.com

And a second message like this :
We are currently unable to take you order
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Old 03-01-2014, 05:58 AM   #2
Jacky
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Default Re: Cannot buy NCCOINS

Try again but before u try close ZR
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Old 03-01-2014, 08:37 AM   #3
Confidence
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Default Re: Cannot buy NCCOINS

I tried to buy too, and it pop up this message.

I thought I brought too much xD

http://i871.photobucket.com/albums/a...psd10c856a.jpg
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Old 03-01-2014, 09:17 AM   #4
Wintech
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Default Re: Cannot buy NCCOINS

Seems NCSoft dont want uor money ...
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Old 03-01-2014, 09:27 AM   #5
Confidence
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Default Re: Cannot buy NCCOINS

Quote:
Originally Posted by Wintech View Post
Seems NCSoft dont want uor money ...
I talked with a few friends and they have similar problems. They asked NCsupport, and NC said it's something to do with our bank account.

But...

I checked yesterday, my bank account have over 100k+ in saving, so I don't know what's wrong ~~"
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Old 03-01-2014, 09:47 AM   #6
Elrohir
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Default Re: Cannot buy NCCOINS

Quote:
Originally Posted by Confidence View Post
my bank account have over 100k+ in saving
Invest most of that! What a waste of money.
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Old 03-01-2014, 02:32 PM   #7
golemka
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Default Re: Cannot buy NCCOINS

Quote:
Originally Posted by Confidence View Post
I talked with a few friends and they have similar problems. They asked NCsupport, and NC said it's something to do with our bank account.
or what nc said was some automatic reply and the staff is on vacation somewhere
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Old 03-01-2014, 03:06 PM   #8
FidgitTheClown
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Default Re: Cannot buy NCCOINS

maybe due to recent hijackings, hackings and the like...
your banks are suspending online purchases.

what is your account number, expiration date, and little 3 digit code on the back, let me check on it for you.
i already know your name and address, so no need for that.
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Old 03-02-2014, 06:12 AM   #9
Alecsutza
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Default Re: Cannot buy NCCOINS

I have the same problem every time i try to add Ncoins. Their system sees ur account as high risk. U cant do pretty much nothing to fix it, u can only try to keep your account info same as the card infos (name, address, etc). You can solve this problem by sending a ticket to payments support and ask them to unblock your account. They will let you for 24h to make as many payments as u want.

PS: I do this thing with the ticket every time i want to add
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Old 03-02-2014, 08:42 AM   #10
Draecke
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Default Re: Cannot buy NCCOINS

there's a max of 400$ per month you can spent on NCoins, go to Billings and check your set up if you use a credit card on file..
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Old 03-04-2014, 11:31 PM   #11
Sharlanna
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Default Re: Cannot buy NCCOINS

That happened to me once and I ended up going through PayPal and it worked.
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Old 03-05-2014, 12:19 AM   #12
Hosaka
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Default Re: Cannot buy NCCOINS

Quote:
$40 billion in losses due to unnecessary credit card declines
http://securitywatch.pcmag.com/shopp...s-aren-t-happy

Quote:
Originally Posted by Wintech View Post
An error has occurred. Please try again. If this problem persists, please contact support@ncsoft.com

And a second message like this :
We are currently unable to take you order
I just spam payment until it works, usually it is 5-7 try. With ~ 5 min delay. Paying with card or paypal, all the same.
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Old 03-05-2014, 07:57 AM   #13
Wolffe
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Default Re: Cannot buy NCCOINS

I had the same problem and when I spoke to my bank they said the reason I was unable to make the purchase is because the company I was trying to buy from was located outside of the United States. I just go to Game Stop and buy the N-Coin Cards
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Old 03-05-2014, 02:41 PM   #14
Futix
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Default Re: Cannot buy NCCOINS

From my experience, you can't buy NCOIN because the differences between account name and credit card name.
from several tries, Im only able to buy ncoins when
Name registred on the Account: XXXX XXXXX
is the same as it's shows on the Creditcard: XXXX XXXXX

try that!
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Old 03-05-2014, 03:36 PM   #15
Vali
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Default Re: Cannot buy NCCOINS

Quote:
Originally Posted by Wintech View Post
An error has occurred. Please try again. If this problem persists, please contact support@ncsoft.com

And a second message like this :
We are currently unable to take you order
Quote:
Originally Posted by Confidence View Post
I tried to buy too, and it pop up this message.

I thought I brought too much xD

http://i871.photobucket.com/albums/a...psd10c856a.jpg
Are you still getting the error? If so, are you trying to purchase with through our credit card option or Paypal?
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Old 03-05-2014, 07:09 PM   #16
PadLa
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Default Re: Cannot buy NCCOINS

Cleaning my cached data(check google how to do it through your browser)
helped me land a payment through paypal the two times it was needed this week!
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Old 03-06-2014, 12:37 PM   #17
Karcharoth
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Default Re: Cannot buy NCCOINS

Quote:
Originally Posted by Confidence View Post
I tried to buy too, and it pop up this message.

I thought I brought too much xD

http://i871.photobucket.com/albums/a...psd10c856a.jpg
Mate, when u click on link "retail partners" u have too website "404" ?
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Old 03-07-2014, 07:04 AM   #18
Lindvior
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Default Cannot buy NCCOINS

More ppl got same problem. Almost live outside US. I lived in Southeast Asia,cant buy Ncoin card in Amazone. And Where do You live ?
I tried a few months ago with my Visa/Paypal.
-With Visa :Payment Authorization Failed
-With Paypal: same the picture: ...Please try again later...
When i send ticket and had answer:
Quote:
The system will review each new authorization when it occurs for high risk characteristics. As long as there are high risk characteristics associated with your purchase attempts, those attempts will require manual review. This is the case as NCSOFT is held just as responsible, if not more responsible than our players, for the security of credit card information and protection against fraudulent transactions.
That being said, after reviewing your purchase attempts, I see that they are being flagged by the Risk Management system. This means that something about your purchase attempt is being perceived as high risk by our system.
After manually reviewing your purchase attempts, I see that they are displaying characteristics that are commonly found to be associated with high risk transactions. For that reason, your purchase attempts have been determined to be high risk by our system and you will be unable to complete your purchase at this time.
The only suggestion we may offer at this time is for you to attempt your purchase at a later date.
And I asked about method to solve it, and here answer:
Quote:
There is no specific time frame that we can provide. I can only tell you that our system will review any new authorization attempt. This means that anytime your purchase attempts are displaying high risk characteristics, you will be unable to complete your purchase.
PS: This the way RMT and blackmarket still alive.
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Old 03-21-2014, 02:36 AM   #19
betzebub102
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Default Re: Cannot buy NCCOINS

all the ppl i asked have exactly the same problem while using VISA/MASTERCARD ''Payment Authorization Failed''
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Old 03-21-2014, 04:05 AM   #20
Elsara
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Default Re: Cannot buy NCCOINS

Same problem here.

Usually I do buy from time to time not a large amount of coins but sometimes when I do a purchase after a few days or a week it happens that I need to purchase once more. And then the problems begin. One simply can not purchase in a short period of time or it is just only me, but every single time I do a purchase the billing system flags me and if I want to make another purchase in a few days later I can not.

Every single time I am forced to submit a support ticket and so far my problems were being solved for like 24h or so. But now that last time I once again submit a support ticket for someone to check and remove that flag from my account but already 2 days passed and not even a mail back received that someone from NC Soft is viewing my problem.

What is wrong with you guys? I want to give you my money and yet you do not seems to care at all?

Logic.
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