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Old 10-08-2017, 04:23 AM   #1
Bakaka
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Default LF Neutron help, NC didnt know their own product??

Hi,
Please change my character’s race from “[D.Elf fighter]” to “[Ork Fighter]” on the [Cronos] server.
I have race change ticket in my inventory.


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GM Izko Friday at 12:05
Hello,

Thanks for contacting the Lineage II Game Support Team.

The Race Change service you requested has been processed. You should see the change within 24 hours.

If you have any questions or concerns, please let us know.

Regards,
GM Izko
NCSOFT Support Team

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BaSaIeV Yesterday at 18:23
Hey!

Thx so much to change me to ork race, but my stats didnt changed, i still have the delf fighter stats instead of orc fighter.
Can u change my stats also ( race tree)

king regards

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GM Mimir Yesterday at 20:26
Hi,

Unfortunately, the Race Change Service do not include racial character stats changes. However, it will automatically change racial passive skills. We hope that this clarifies your inquiry.

Regards,
GM Mimir
NCSOFT Support Team

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BaSaIeV Yesterday at 20:40
hi,

Sorry but the official site write it changes stats also:
"racial stats and racial passive skills are changed to new race

Can u check the off site and explain me what does it mean then?

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BaSaIeV Yesterday at 20:41
Here is the link and u can check what u wrote on site:
http://store.lineage2.com/store/deta...tegoryPath=1_3

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GM Mimir Yesterday at 21:28
Hi,

I deeply apologize for the confusion. However, I would like for you to provide screenshots of your issue on your side. This is to verify our findings from ours. Also, to further the investigation. Again, I apologize for the confusion earlier.

Regards,
GM Mimir
NCSOFT Support Team

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BaSaIeV Yesterday at 22:41
https://cdn.discordapp.com/attachmen...66/unknown.png

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BaSaIeV Yesterday at 22:52
Hello Mimir!

I think i dont understand what screenshot u want for me right now?
U want me to make screenshot from lineage.com/LGallery/race chage page?
Originally im delf fighter race with a lot str and dex but i woudl like to be Orc fighter stats with more con men etc ( +17 con orc fighter have). But this race change changed my skin to orc and passive race skill, my character stats remain the old stat same str,int con etc.

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GM Vidár Today at 05:22
Hello,

I have reviewed your report about this matter. Please be advised that the Race Change Ticket can only change your character's race and not your character's stats. Since your previous character was a Dark Elf and you have a Yul Ghost Sentinel as your Main Class, your character with an Orc race would have a Dark Elf's stats.

With that said, I can only advise you to change your Main Class or Dualclass for an appropriate class diversification that's applicable for your character's race. It is advisable to use a Chaos Essence in this case.

I hope this information helps. If you have any other questions, please feel free to let us know.

Regards,
GM Vidár
NCSOFT Support Team
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Old 10-08-2017, 05:51 AM   #2
Maeve
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Default Re: LF Neutron help, NC didnt know their own product??

Support team are just bunch of randoms who have no idea about how this game works. Probably employed only to give random BS answers to players just to annoy people
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Old 10-08-2017, 08:16 AM   #3
Jacky
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Default Re: LF Neutron help, NC didnt know their own product??

Lads cmon u cant be so naive . You have search engine in front of your nose.

Zendesk Inc. is a global customer service software company headquartered in San Francisco, California. Zendesk builds software to help companies improve customer relationships through higher customer engagement and better customer insights. Wikipedia
Stock price: ZEN (NYSE) US$31.11 +0.66 (+2.17%)
6 Oct, 16:02 GMT-4 - Disclaimer
Headquarters: San Francisco, California, United States
Number of employees: 1,700
Revenue: 312 million USD (2016)
Founded: 2007, Copenhagen, Denmark
CEO: Mikkel Svane (Aug 2007–)
Founders: Mikkel Svane, Morten Primdahl, Alexander Aghassipour

This is what you contacting for help. They have just basic information about l2.
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Old 10-08-2017, 09:55 AM   #4
Perm03
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Default Re: LF Neutron help, NC didnt know their own product??

Next time don't buy a DE toon if you want Orc.
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Old 10-08-2017, 11:17 AM   #5
0neWingedAngel
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Default Re: LF Neutron help, NC didnt know their own product??

Well,
last time i asked about elemental burst debuffs,
and they described the old one ^^
which can be use when elemenal destruction debuff apply, xD
w/o any abnormal effect on player xD
So better dont ask them about anything, coz they dont know
the same with noble sacrfice xD it is no bug when u can cast it on corpuse xD
it is sad, that players has a lot of better knowledge, than 99% support team,
they just know, how to fix things with buying ncoins xD
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Old 10-08-2017, 11:51 AM   #6
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Default Re: LF Neutron help, NC didnt know their own product??

Quote:
Originally Posted by Perm03 View Post
Next time don't buy a DE toon if you want Orc.
This.
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Old 10-08-2017, 12:36 PM   #7
Ox'bane
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Default Re: LF Neutron help, NC didnt know their own product??

it change race stats too, they are scamming u.

why would anyone play at ncwest if wasnt for the race change?
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Old 10-09-2017, 07:19 PM   #8
EvilPuppet
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Default Re: LF Neutron help, NC didnt know their own product??

I think Dev dont know their game to. They need a forum moderator to explain whats happend in ncwest server....
And forum moderator need us to know it. haha
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Old 10-10-2017, 04:45 PM   #9
Neutron
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Default Re: LF Neutron help, NC didnt know their own product??

When performing a race change, we are not actually manually editing your stats in anyway. The stats should change automatically as part of the design of the game when the race is changed. So I can see where the confusion lies in this kind of request since it's impossible for us to actually change your stats.

However, i'm not aware of any case except this where the stats did not automatically update according to the current race.

I would suggest writing down all of your current stats accounting for the race and base type of class (such as fighter or mage). And look at this page, and see if matches.

If you have items, skills, tattoos boosting stats note those as well and i'm sure it will all add up correctly as expected.
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Old 10-11-2017, 08:35 AM   #10
cmquake
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Default Re: LF Neutron help, NC didnt know their own product??

Quote:
Originally Posted by Neutron View Post
And look at this page, and see if matches.
Q: Why isn't LUC & CHA shown on that page (along with the explanation of what they do/effect)?
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