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General Technical Issues Describe your client-side, hardware or software complications. This is not a place to report game bugs.

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Old 02-03-2012, 04:50 PM   #1
Sace
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Exclamation Top Technical Issues - FAQ Links

The following is a list of common issues players have while playing or installing Lineage II. According to the issue you're seeing, follow the respective link for directions on how to fix the problem.

Most of these links go to the Knowledge Base, where you can find even more helpful information about the game. Searching here may get you the answers you need faster than a support ticket or forum thread will!
Using the Knowledge Base: Simply write keywords about the issue you're having, or enter an error code number, and find dedicated articles to that topic.

At all times, if you can't find the answer to your question, a solution to your problem, or you simply desire personal assistance, you can contact the technical support team through the website support form.
Submitting a support ticket: Give an email address that we can reach you at, but it does not have to be the same email as your NCsoft master account. Fill out the rest of the fields as accurately as possible to help you get your ticket to the right people quickly. In the subject line, say in few words what the problem is, or write a single question. In the description box, add more details such as what the problem is, when does it happen, can you reproduce it, and whatever information you think will help us understand how to help you.
** Currently we can only offer support in English, so please write in English as best you can, or use a translation program to help you.


Top Technical Issues

Installation Issues
Pando Media Booster
GameGuard
If you have a GameGuard error with a number, enter the GameGuard error number here and search for it.
Login Errors / Cannot Log In
Connection Issues
Graphic Issues
Crashing / Freezing
General Information

Last edited by Sace; 03-19-2012 at 11:53 AM.
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