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Old 03-03-2015, 06:31 PM   #1
Vali
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Default Account Migration for NCSOFT Master Accounts

Adventurers,

We will be upgrading our account systems after tomorrow's maintenance to provide you with better service and enhanced features. Most players will not have to do anything to take advantage of the upgrade.

However, some players are still playing on older accounts (“NCSOFT Master Accounts”). If you are using a “user name” to log into the game, you will need to migrate over to our new system to continue the use of your accounts and to play NCSOFT games. Migrating your account is easy, completely free, and takes only a few minutes. And, as a special bonus for all our longtime players, people who complete their account migrations before May 1, 2015 will receive 400 NCoin to spend in-game.

Don’t wait too long. If you do not migrate your account, it will be deleted from our system. Once this happens, we will be unable to recover your account and any associated characters, items, or data.

We realize that this probably doesn’t apply to current players who use their email to log in to the game, but if you have friends or family members, who might not be aware of this, please pass the information along.

To migrate your account, log in at https://secure.ncsoft.com/cgi-bin/plaync_login.pl and you will be guided through the process.

FAQ

Q: I tried to log in to a game and was told that I need to migrate my account. What do I do?
A: Log in to your account at NCSOFT.com and you will be taken through the process.

Q: What do I need to migrate my account?
A: All you need is a valid email address that is currently not in use for any other NCSOFT accounts.

Q: So what happens once I provide an email address?
A: Once you enter a valid email address and a display name, you will receive a verification email. Click the “verify now” link in that email. Once your email is confirmed, you are almost done. Click “continue” and confirm the final step in the process.

Q: Once I’ve migrated, what do I use to log in to the games?
A: You use the email address you just provided. That is now your game and website login.

Q: I have an NCoin balance. Will it transfer over?
A: Yes. You will be able to access your NCoin as usual after you migrate.

Q: I’m not sure if I have to migrate my account. How do I check?
A: If you do not use an email to log into your account, you will need to migrate. To check, log in to your account at NCSOFT.com and if you need to migrate your account, you will be told and taken through the process.

Q: I’m a new player. Will I need to migrate?
A: No. Players who have created accounts after July 12, 2012 do not need to migrate.

Q: What’s this about free NCoin?
A: We want to say thank you to players who take the time to migrate their NCSOFT Master accounts over to our new system. We’re offering 400 NCoin as a reward for those who migrate by May 1, 2015.

Q: When will I get the free NCoin?
The NCoin will be delivered to the account at a later date.

Q: What if I play multiple NCSOFT games? Can I get the 400NCoin more than once?
A: Each migrated account will only be eligible for one (1) 400 NCoin bonus.

Q: What happens if I don’t migrate?
A: Your account will be deleted from our account system, and we will be unable to restore it or any characters or data associated with it.

Q: When will you delete accounts that haven’t migrated?
A: We will be deleting unmigrated accounts in early May 2015.

Q: I have friends or family that have bought and played Lineage II way back. What should they do?
Please have them read this announcement to migrate their accounts. If they are having trouble logging into the website, please have them contact Customer Support here.

Q: I don’t want to migrate but can I come back and play Lineage II later?
Accounts that have not migrated by early May will be removed from our system. Lineage II accounts are free to create so you can always create an account later.

Last edited by Vali; 03-12-2015 at 01:28 PM.
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Old 03-11-2015, 02:24 AM   #2
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Default Re: Account Migration for NCSOFT Master Accounts

I have 5 master accounts (Not a bot I swear) that havent migrated yet. Do all 5 of them receive the 400 ncoin if I migrate or just one??
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Old 03-11-2015, 03:22 AM   #3
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Default Re: Account Migration for NCSOFT Master Accounts

I have my brother's account created 11 years ago, brother died 5 years ago. ARE YOU GOING TO KILL HIS ACCOUNT ALSO? SERIOSLY?
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Old 03-11-2015, 06:39 AM   #4
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Default Re: Account Migration for NCSOFT Master Accounts

OKAY

Now that I am trying to login here https://secure.ncsoft.com/cgi-bin/plaync_login.pl
It say me
Quote:
We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements.
It is not today, it was so year ago, and so on, every time i tried to login.
What next?

I can not login into ticket system too with same error.

I do can login in forums and in game!

Last edited by Hosaka; 03-11-2015 at 06:58 AM.
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Old 03-11-2015, 07:59 AM   #5
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Default Re: Account Migration for NCSOFT Master Accounts

Quote:
Originally Posted by Hosaka View Post
OKAY

Now that I am trying to login here https://secure.ncsoft.com/cgi-bin/plaync_login.pl
It say me
It is not today, it was so year ago, and so on, every time i tried to login.
What next?

I can not login into ticket system too with same error.

I do can login in forums and in game!
try cleaning cookie in forum and in ncsoft website, maybe it help you.
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Old 03-11-2015, 10:04 AM   #6
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Default Re: Account Migration for NCSOFT Master Accounts

I just had to log to offboard after 6 months.
Due to this brilliant idea of NCW i will loose this account.

I have created my MA back in early 2006. No idea which infos i put in.
Also the original Email Account i had is closed for years. Already had the discussion with the support "team" back as this change happened few years ago. The result was that they said i should keep my account like it is and keep playing.
There is no harm lvl wise as the highest char here is lvl90, but loosing all the toons i experienced so much from creating my first clan, a pk group with friends to honour everRed, the first Ally Raidings and so on.

Now all you gonna say is " Lineage II accounts are free to create so you can always create an account later"

That's the way to deal with people playing 9 years the same game
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Old 03-11-2015, 10:24 AM   #7
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Default Re: Account Migration for NCSOFT Master Accounts

I'm little confused, because i did this account migration 1,5 or 2 years ago and on my account i didnt receive any ncoins reward.
However in game i never log in with email i always use "user name" even for Lineage2.com to log in forum , but in Ncsoft.com i use my email to log in there.
Now i just enter my email to log in forum instead "user name" as i did from 3 years and i register again in forum.So now i have new account in forum and this one, both forum accounts are connected with one ncsoft.com account now After maintenance i don't know will i still log in game with "user name" or email O_O
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Last edited by WildWeirdo; 03-11-2015 at 10:30 AM.
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Old 03-11-2015, 10:35 AM   #8
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Default Re: Account Migration for NCSOFT Master Accounts

looks like alot of players gonna lose their accounts/gear/money. feel sorry if any of them deployed overseas.
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Old 03-11-2015, 10:56 AM   #9
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Default Re: Account Migration for NCSOFT Master Accounts

Not sure what you guys talking, i just upgrade my account and was success.
you log with your game account?

problem only to not get ncoin Oo

Last edited by magefan; 03-11-2015 at 11:01 AM.
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Old 03-11-2015, 11:07 AM   #10
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Default Re: Account Migration for NCSOFT Master Accounts

Does ncsoft understand how SERIOUSLY annoying the migrated accounts are?

EVERY single game account needs a new e-mail. Some people have multiple accounts per master account. I've only ever migrated 1 account, and I would gladly have undone that once I realized how idiotic it was and what a pain in the neck the whole situation is.

You either have to have an insecure master account, or your in game account is using a password that's a pain to type all the time.

It just promotes really bad password behavior.

I know you're never going to change this, but it's unbelievably frustrating to be forced to do this or have characters be deleted.
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Old 03-11-2015, 11:17 AM   #11
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Default Re: Account Migration for NCSOFT Master Accounts

that just great I cant get past step one of your stupid migration system
the stupid thing just keeps telling me to come back l8r ,and that's all it told me for months
ps just at how long i'v been in this game look look it over there 2000 and G D 5
you are just issing off all your old players WHO DONT BOT who paid $1000 to play old accounts and kept this game running for years

Last edited by PixyLicks; 03-11-2015 at 11:25 AM.
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Old 03-11-2015, 11:31 AM   #12
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Default Re: Account Migration for NCSOFT Master Accounts

Pls if is posible look my ticket, I not may migrate ID>Mail, char is create in 2011 not remember how I type answers and if I type real b-day
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Old 03-11-2015, 11:32 AM   #13
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Default Re: Account Migration for NCSOFT Master Accounts

what happen if some1 not upgrade account and ncsoft dell account?

Ingame Friendlist
Clan list + "if the deleted was leader"
Ingame Mail
Forum name and Forum Friend list
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Old 03-11-2015, 11:37 AM   #14
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Default Re: Account Migration for NCSOFT Master Accounts

Quote:
Originally Posted by BadBoyRex View Post
I have 5 master accounts (Not a bot I swear) that havent migrated yet. Do all 5 of them receive the 400 ncoin if I migrate or just one??
Each account you migrate over to a new one.

Quote:
Originally Posted by Wedge View Post
I have my brother's account created 11 years ago, brother died 5 years ago. ARE YOU GOING TO KILL HIS ACCOUNT ALSO? SERIOSLY?
You can contact Customer Support and ask about taking over his account.

Quote:
Originally Posted by Hosaka View Post
OKAY

Now that I am trying to login here https://secure.ncsoft.com/cgi-bin/plaync_login.pl
It say me
It is not today, it was so year ago, and so on, every time i tried to login.
What next?

I can not login into ticket system too with same error.

I do can login in forums and in game!
Are you still getting the error message? If so, contact Customer Support and they'll get it done for you.

Quote:
Originally Posted by UliaFromShilen View Post
I'm little confused, because i did this account migration 1,5 or 2 years ago and on my account i didnt receive any ncoins reward.
However in game i never log in with email i always use "user name" even for Lineage2.com to log in forum , but in Ncsoft.com i use my email to log in there.
Now i just enter my email to log in forum instead "user name" as i did from 3 years and i register again in forum.So now i have new account in forum and this one, both forum accounts are connected with one ncsoft.com account now After maintenance i don't know will i still log in game with "user name" or email O_O
You should be using your email address to log in, if you're still using your username to log in then that account hasn't been migrated and it will prompt you to migrate at the login screen. Good thing is, if it hasn't been migrated then you will receive NCoin this time.

Quote:
Originally Posted by PixyLicks View Post
that just great I cant get past step one of your stupid migration system
the stupid thing just keeps telling me to come back l8r ,and that's all it told me for months
ps just at how long i'v been in this game look look it over there 2000 and G D 5
you are just issing off all your old players WHO DONT BOT who paid $1000 to play old accounts and kept this game running for years
Are you still not able to migrate? If so, contact Customer Support and they'll get it done for you.
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Old 03-11-2015, 11:42 AM   #15
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Default Re: Account Migration for NCSOFT Master Accounts

been there Vali and all it does when I try to put a ticket in back to step1 of my account
that Im log in
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Old 03-11-2015, 11:46 AM   #16
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Default Re: Account Migration for NCSOFT Master Accounts

Quote:
Originally Posted by Playingwithfire View Post
I just had to log to offboard after 6 months.
Due to this brilliant idea of NCW i will loose this account.

I have created my MA back in early 2006. No idea which infos i put in.
Also the original Email Account i had is closed for years. Already had the discussion with the support "team" back as this change happened few years ago. The result was that they said i should keep my account like it is and keep playing.
There is no harm lvl wise as the highest char here is lvl90, but loosing all the toons i experienced so much from creating my first clan, a pk group with friends to honour everRed, the first Ally Raidings and so on.

Now all you gonna say is " Lineage II accounts are free to create so you can always create an account later"

That's the way to deal with people playing 9 years the same game
You don't have any of the information you used when you originally created the account? Contact Customer Support again and let me know if they're unable to help you.

Quote:
Originally Posted by magefan View Post
Not sure what you guys talking, i just upgrade my account and was success.
you log with your game account?

problem only to not get ncoin Oo
NCoin will be sent out at a later time.

Quote:
Originally Posted by RandomYul View Post
Pls if is posible look my ticket, I not may migrate ID>Mail, char is create in 2011 not remember how I type answers and if I type real b-day
Give me the ticket number and I can look into it.
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Old 03-11-2015, 11:46 AM   #17
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Default Re: Account Migration for NCSOFT Master Accounts

Quote:
Originally Posted by Vali View Post
Are you still getting the error message? If so, contact Customer Support and they'll get it done for you.
Of course, I am. I have made a ticket 47132 from other account/email, send them unique account id and serial code used for account activation back in year 2010.
But I guess they will ask BIRTHDAY as proof of ownership, and I do not know it.
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Old 03-11-2015, 11:47 AM   #18
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Default Re: Account Migration for NCSOFT Master Accounts

Quote:
Originally Posted by PixyLicks View Post
been there Vali and all it does when I try to put a ticket in back to step1 of my account
that Im log in
Submit it here: https://ncsoft.zendesk.com/hc/en-us/...form_id=111278
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Old 03-11-2015, 11:48 AM   #19
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Default Re: Account Migration for NCSOFT Master Accounts

if you go ahead with this ON that DAY all you will have playing your are BOT
becoz all the real and have lost their toons and wont start again
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Old 03-11-2015, 11:51 AM   #20
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Default Re: Account Migration for NCSOFT Master Accounts

thanks Vali but its not password ,its your system wont let me update the stupid thing
you have a go it wont let past step 1
https://farm8.staticflickr.com/7614/...34629f46_o.jpgIMG_7429 by Macro-man, on Flickr

as you can see I'm already logged in ,why should my password stop me from update
ps that's a NEW E-MAIL just that ACCOUNT

Last edited by PixyLicks; 03-11-2015 at 12:06 PM.
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