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Old 07-26-2013, 03:51 PM   #21
Lucie
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Default Re: Emergency Maintenance 7-26-13

Quote:
Originally Posted by Angerash View Post
Will u still bring Naia down to apply the patch again...this time for 2 hours...or you'll let it online ?
And about Nevit's Herald...you lied..he's not on Naia anymore !
They wrote it in naia's announcement, server will stay up, Naia is finished, nevits herald is now up in all towns. Naia will not go down again with the other servers.
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Old 07-26-2013, 03:52 PM   #22
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Default Re: Emergency Maintenance 7-26-13

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Originally Posted by Lucie View Post
Naia is up, does that mean the maintenance is finished? (wasnt it supposed to be 2h long?)
Quote:
Originally Posted by MattCauthon View Post
As you are doing Naia separately will the downtime for Naia still be 2 hours?
The patch has been applied to Naia. It's still being verified by QA, it hasn't been given the greenlight yet. If everything checks out well then it'll stay up and open.

Quote:
Originally Posted by Doode View Post
No Nevit on Naia
It's up now, check again.
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Old 07-26-2013, 03:56 PM   #23
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Default Re: Emergency Maintenance 7-26-13

Naia has been given the green light. All fixes verified. Naia will NOT be taken down with the rest of the servers.
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Old 07-26-2013, 03:59 PM   #24
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Default Re: Emergency Maintenance 7-26-13

Quote:
Originally Posted by Vali View Post
Naia has been given the green light. All fixes verified. Naia will NOT be taken down with the rest of the servers.
Still asking why need 2 hours for this ...it was done in 10-15 min
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Old 07-26-2013, 03:59 PM   #25
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Default Re: Emergency Maintenance 7-26-13

Is soul/spiritshots lag included in server stability?
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Old 07-26-2013, 03:59 PM   #26
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Default Re: Emergency Maintenance 7-26-13

Quote:
Originally Posted by Vali View Post
Naia has been given the green light. All fixes verified. Naia will NOT be taken down with the rest of the servers.
VALI reply to my question plz. if server down for considerable time will clan hall sieges times be changed. (chronos server)
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Old 07-26-2013, 04:05 PM   #27
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Default Re: Emergency Maintenance 7-26-13

Quote:
Originally Posted by Vali View Post
All game servers will be down for emergency maintenance today, July 26th, 2013, at 2pm PDT / 4pm CDT / 5pm EDT / 9pm UTC/GMT. Estimated downtime is approximately 2 hours.

With this maintenance:
  • Fix the Noblesse buff issue.
  • Improve server stability.
  • Fix the cloak's being unequipped upon login.
  • Fix the "unable to remove dyes" bug.
shilien server lost clan chall cause of maintenance
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Old 07-26-2013, 04:08 PM   #28
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Default Re: Emergency Maintenance 7-26-13

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Originally Posted by Angerash View Post
Still asking why need 2 hours for this ...it was done in 10-15 min
Approximated for worst case scenario. It's funny because it ended sooner than expected. You'd think you'd be happy about it and not question it. Apparently not.
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Old 07-26-2013, 04:08 PM   #29
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Default Re: Emergency Maintenance 7-26-13

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Originally Posted by Vali View Post
All game servers will be down for emergency maintenance today, July 26th, 2013, at 2pm PDT / 4pm CDT / 5pm EDT / 9pm UTC/GMT. Estimated downtime is approximately 2 hours.
is this for the first downtime earlier today or is this for right now and the next 2 (TWO?!?!?) hours?
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Old 07-26-2013, 04:12 PM   #30
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Default Re: Emergency Maintenance 7-26-13

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Originally Posted by Agent0range View Post
is this for the first downtime earlier today or is this for right now and the next 2 (TWO?!?!?) hours?
nvm i can guesstimate it on the posting times
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Old 07-26-2013, 04:12 PM   #31
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Default Re: Emergency Maintenance 7-26-13

Quote:
Originally Posted by Angerash View Post
Still asking why need 2 hours for this ...it was done in 10-15 min
It's common practice to overestimate your Downtime in the event you run into issues. They tell you 2 hours, knowing full well that it will take a lot less than that, BUT just in case something does go wrong, they allotted enough time to fix whatever issues they run into and still deliver within SLA.

Would you rather be told 15 minutes, and it take 2 hours or be told 2 hours, and it take 15 minutes? Not quite sure why you felt it was that important to post asking about this twice.
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Old 07-26-2013, 04:13 PM   #32
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Default Re: Emergency Maintenance 7-26-13

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Originally Posted by Vali View Post
Approximated for worst case scenario. It's funny because it ended sooner than expected. You'd think you'd be happy about it and not question it. Apparently not.
Hell no - don't pretend to be surprised.

Now hurry up and pester the rest of your people in the office to add the swimsuit to the coin store as something I can skin my armour with.
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Old 07-26-2013, 04:14 PM   #33
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Default Re: Emergency Maintenance 7-26-13

Quote:
Originally Posted by Jyrki View Post
It's common practice to overestimate your Downtime in the event you run into issues. They tell you 2 hours, knowing full well that it will take a lot less than that.

Would you rather be told 15 minutes, and it take 2 hours or be told 2 hours, and it take 15 minutes?
I want to be told it will take 1 minute 15 seconds and then have it done in 1 minute 14 seconds. Any deviation of more than one or two seconds in either direction is cause for complaint.
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Old 07-26-2013, 04:17 PM   #34
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Default Re: Emergency Maintenance 7-26-13

Quote:
Originally Posted by Vali View Post
Approximated for worst case scenario. It's funny because it ended sooner than expected. You'd think you'd be happy about it and not question it. Apparently not.
its funny because on the wed maint. people were complaining their was no estimated time, and people were saying just throw an amount of time out there to have something to look forward to, and now people are complaining about it taking 15min when they say it could take 2 hrs......

obviously after wed things can happen that are not planned for, so they put 2 hrs just in case it doesnt react well...is it that hard for people to stop complaining even when things work in our favor?
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Old 07-26-2013, 04:20 PM   #35
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Default Re: Emergency Maintenance 7-26-13

Are the servers already back up? Or is server status not updated? (Not complaining JW) thanks in advance!
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Old 07-26-2013, 04:22 PM   #36
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Default Re: Emergency Maintenance 7-26-13

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Originally Posted by Yamino View Post
So you have issues with times and dates as well? Awesome.
hahahah, he got double owned..
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Old 07-26-2013, 04:24 PM   #37
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Default Re: Emergency Maintenance 7-26-13

look like the server are up !?
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Old 07-26-2013, 04:27 PM   #38
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Default Re: Emergency Maintenance 7-26-13

All servers are up. They still need to be verified by QA but you can log in and start playing. Once the green light has been given, we'll post an all clear.

(This doesn't include Naia since it has already been given the all clear)
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Old 07-26-2013, 04:28 PM   #39
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Default Re: Emergency Maintenance 7-26-13

If they are already up then they were only down for 6-9 minutes now I will complain cause times were wrong


/RAGE MODE ON!!!!!!!
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Old 07-26-2013, 04:33 PM   #40
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Default Re: Emergency Maintenance 7-26-13

Quote:
Originally Posted by Vali View Post
still need to be verified by QA
Vali, Juji, may I give you an awesome idea?

Since we are many months behind the Korean version of L2 yet keep getting their bugged patches in the same order they first came out in Korea, why don't you request the corresponding bug fixes BEFORE the patch arrives?

This would save you a lot of trouble, seriously.
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