Crit Error (Gameguard??)

[CzarD]

OS: Windows XP 5.2 (Build: 3790)
CPU: AuthenticAMD Unknown processor @ 2211 MHz with 3071MB RAM
Video: NVIDIA GeForce 7600 GT (9371)

General protection fault!

History: alcOpenDevice <- UALAudioSubsystem::Init <- UEngine::InitAudio <- UGameEngine::Init <- InitEngine


===================================


AMD athlon64 X2 dualcore 4400+
Windows XP 64bit professional
geforce 7600gt
ASUS board with nForce 4 SLI chipset

have the complete latest drivers, once i restarted i get the above error

[Telestra]

I've contacted tech support, but i think it doesn't hurt if i write a post here aswell

After some probs with "The Gameguard update was canceled" on my 2nd pc i got it running again on it. But on my first PC i still have the "General Protection fault ::Init <- ::Init" thing.

I'm running Win XP 64bit on an Intel Core2Duo, deleted my anti virus software and closed all background applications.

[Reo]

Same problem here..
running

Vista 64 on an AMD 64 300+ (single core)

[Valdis]

Someone needs a serious flogging or firing. You have secretly installed software that disables my virus scanner. ****it, this is not acceptable.

[Xalya]

i have the same problems as well, Xp 64, dual core, X700 graphic, nforce 4 chipset.

managed to get the game running when i deleted the gameguard folder, but my task window got spammed with CLI.exe.. like 100+ tasks of that...

[Xalya]

oh btw, after i had to restart the game the error returned :/

[Reo]

I just tried with same hardware running Vista 32
and Im getting the crit regarding the Audio too.

Ive noticed on Vista64 the apps crashing are all 32 bits.. on a wild guess id say GG is trying to write in a memory area that should be left alone.

Leave it alone, I say!



OK .. another test ..
tried same hardware again with win XP Pro 32 this time
Works like a charm !

now i wonder...

[Arata]

May I suggest that you revert the gameguard to the old version and let us play the game while the technical team troubleshoots it?

[Jackl]

Same here folks. Old system, winXP 32 fully updated everything.

Had to safemode to delete gamegaurd(whats up with that btw?) only after a full file check and install of my system folder to be greeted with a bluescreen error involving my cdaudio.sys

Uhh, Houston. We have a problem.

P.S. Would really like to get this fixed soon. The DSS market needs me!

[Niria]

Well, so I logged out of L2, got something to eat, come back a couple hours later (didn't even restart the PC back then so just a restart of L2) and I get the same critical error.

When L2 crashes it'll also terminate Firefox if the browser is running. However, the error will also occur with a closed browser.

First a critical error that L2 catches:

<font class="small">Code:[/color]<hr /><pre>
OS: Windows XP 5.1 (Build: 2600)
CPU: GenuineIntel PentiumPro-class processor @ 2396 MHz with 2047MB RAM
Video: NVIDIA GeForce 7600 GT (9371)

General protection fault!

History: alcOpenDevice &lt;- UALAudioSubsystem::Init &lt;- UEngine::InitAudio &lt;- UGameEngine::Init &lt;- InitEngine
</pre><hr />

Then, when you click on any button:

<font class="small">Code:[/color]<hr /><pre>
Critical Error: l2.exe - Application Error

The exception unknown software exception (0xc00000005) occurred in the application at location 0x458ab198.

Click on OK to terminate the program
</pre><hr />

I've the recent Directx 9c (Dec 2006) as well as audio and video drivers.
Some extracts from DxDiag:

<font class="small">Code:[/color]<hr /><pre>

------------------
System Information
------------------
Time of this report: 1/13/2007, 03:14:31
Operating System: Windows XP Professional x64 Edition (5.2, Build 3790) Service Pack 1 (3790.srv03_sp1_gdr.060315-1609)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 2048MB RAM
Page File: 357MB used, 3606MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.3790.1830 64bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 7600 GT
Manufacturer: NVIDIA
Chip type: GeForce 7600 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&amp;DEV_0391&amp;SUBSYS_040310B0 &amp;REV_A1
Display Memory: 256.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: LG L1952TQ(Digital)
Monitor Max Res: 1280,1024
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9371 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/22/2006 12:22:00, 6514944 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/22/2006 12:22:00, 5283200 bytes
Device Identifier: {D7B71E3E-40D1-11CF-9B57-092400C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0391
SubSys ID: 0x040310B0
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A

Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SB Audigy Audio [B400]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&amp;DEV_0004&amp;SUBSYS_00511102&amp; REV_03
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.1196 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/11/2006 15:24:22, 853376 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 4000, 191999
Static/Strm HW Mix Bufs: 64, 62
Static/Strm HW 3D Bufs: 64, 62
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

Description: Sennheiser USB Headset
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: USB\Vid_1395&amp;Pid_3556&amp;Rev_0004&amp;MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: usbaudio.sys
Driver Version: 5.02.3790.1830 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/24/2005 18:34:44, 102912 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Sennheiser USB Headset
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: usbaudio.sys
Driver Version: 5.02.3790.1830 (English)
Driver Attributes: Final Retail
Date and Size: 3/24/2005 18:34:44, 102912 bytes
Cap Flags: 0x41
Format Flags: 0x444

Description: SB Audigy Audio [B400]
Default Sound Capture: No
Default Voice Capture: No
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.1196 (English)
Driver Attributes: Final Retail
Date and Size: 8/11/2006 15:24:22, 853376 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
</pre><hr />

Neither a plain restart of the PC nor deleting the L2 system folder and downloading it via the updater fixes the problem.

[EvaSaint]

yep, exactly the same as my problem... i sent some info to support and they told me to change my pagefile size ... like wth is that gonna do? not only that, they told me to change it to the size it was already set at, if they even read the dxdiag i sent they would've know that... then they said i had bad ram :S...

i think it is clear it is not our computers but something gameguard is doing

[Redboan]

I am a microsoft engineer. This dxdiag proves there is nothing wrong with directx. The issue is gameguard, clear and simple. They are injecting their dll into processes that it shouldn't and are attempting to do direct access which is why this causes a 0xc0000005 error, which is "unauthorized access" violation.

They should hire people that know what they are doing. This has nothing to do with the page file size or ram. Jesus, idiots everywhere &gt;&lt;

roll the update back untill gameguard can test fully on 64bit systems...

someone's head should roll on this one.

just my .02 cents

[Jackl]

I've looked for some sort of update for my sound card(Old *** audigy 2), nada. Upto date. Lots of us seem to be having problem with sound in one way or another. Weird.

[Aahxx]

Yes, I too am having same issue.. was logged in all day in shop mode. Then went to switch toons and got the DOT's.. so shut down, restarted, and guess what.. the new Gameguard bug got me.

As for my computer.. System is new, just built it in November.

Win XP pro 64 bit..
Radon X1950 pro vid card

Seriously NCsoft.. you need to get your stuff together. You are going to loose customers if you keep this up.

[Niria]

Well, people on 32 bit systems seem to have the problem as well. And I highly doubt that the actual problem is a faulty sound-card that suddenly becomes apparent for lots of people on the same day. Up to this point, I never had a problem with sound, neither in L2 nor in any other application, and with the exception of L2 everything is still running just fine here.

One thing that got me thinking is that L2 crashes the browser as well. Might be a long shot but there has been a IE7 security fix a few days ago. So what people might have in common here is activated windows update/up to date system? Thought it beats me why the error wouldn't show right away but delayed. ::shrugs:: So might just be completely unrelated.

[Jackl]

Aye, just commenting on the fact with such a wide range of people having problems.(64, 32, XP, Vista, old rigs, new systems) It probably isn't user end.

[StupidMofo]

Error Message :
------------------------------------------------------------------
OS: Windows XP 5.2 (Build: 3790)
CPU: AuthenticAMD Unknown processor @ 2212 MHz with 2047MB RAM
Video: NVIDIA GeForce 7950 GT (9147)

General protection fault!

History: alcOpenDevice &lt;- UALAudioSubsystem::Init &lt;- UEngine::InitAudio &lt;- UGameEngine::Init &lt;- InitEngine
---------------------------------------------------------------------

Current Machine Running as :

Window Xp 64
AMD Athlon 64x2 Dual Core Processor 4200+
2.2 Ghz 2.00 GB of Ram
Nvidia GForece 7950 GT

Runing Avast for Anti virus and window firewall

had no problem before untill today

[Sativa]

so how many of you people that are having the problem where logged during the unscheduled update???

[Aahxx]

&lt;raises hand&gt; I was logged in..

[Jackl]

Not I, just got home to find L2 completely broken when I fired it up.