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General Technical Issues Describe your client-side, hardware or software complications. This is not a place to report game bugs.

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Old 06-27-2011, 11:52 AM   #1
Lolish
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Exclamation Crash report on Windows 7

Hello, i have the follow problem, i have windows 7 64bit i start client normal, all work normaly when i go to buy something from shop or even to withdraw or put anything on my warehouse and i click on confirm button i got crash report. what i can do ?

Crash Report Error:

2011.6.27 04:38:31
OS : Windows7(32) 6.1 (Build: 7600)
CPU : GenuineIntel Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz @ 3210 MHz 4095MB RAM
Video : NVIDIA GeForce 210 (7533)
PosCode : LS1(273) 83586:148723:-3405 8/1 [1016]

Assertion failed: SUCCEEDED( hr ) [File:.\XML\XMLDocument.cpp] [Line: 155]

History: XMLDocument::Init <- XMLDocument::XMLDocument <- XMLManager::LoadDocument <- XMLManager::LoadSchema <- NWndUtil::GetComplexTypeFromSchema <- NCPropertyController::SetProperty <- UPropertyControllerHandle::execSetProperty <- UObject::ProcessEvent <- (SceneEditorDrawerWnd Transient.SceneEditorDrawerWnd, Function Interface.SceneEditorDrawerWnd.OnLoad) <- NCFrameWnd::OnXMLLoad <- XMLDataManager:ispatchLOADMSGInWindowMap <- XMLDataManager::CreateWindowsOnCondition <- XMLUIManager::CreateWindowByUIScript <- XMLUIManager::ExecuteUIEvent <- ID:1710, param: <- UUIEventManager::execExecuteEvent <- UObject::ProcessEvent <- (DialogBox Transient.DialogBox, Function Interface.DialogBox.OnClickButton) <- NCButton::OnClickButton <- NCButton::OnLButtonUp <- NCVirtualWndMain::PassToFocusedWindow <- NCVirtualWndMain:ispatchWndMsg <- NConsoleWnd:ispatchWndMsg <- NConsoleWnd::MasterConsoleEventProcess <- UEngine::InputEvent <- UWindowsViewport::CauseInputEvent <- UWindowsViewport::UpdateInput <- UViewport::ReadInput <- APlayerController::Tick <- ALineagePlayerController::Tick <- TickAllActors <- ULevel::Tick <- (NetMode=0) <- UMasterLevel::Tick <- TickLevel <- UGameEngine::Tick <- UpdateWorld <- MainLoop
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Old 06-27-2011, 01:07 PM   #2
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Default Re: Crash report on Windows 7

Already did two check files ?
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Old 06-27-2011, 01:15 PM   #3
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Default Re: Crash report on Windows 7

Quote:
Originally Posted by Laby View Post
Already did two check files ?
+4 chek filles and 2 times unistal/reinstal game
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Old 06-27-2011, 01:28 PM   #4
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Default Re: Crash report on Windows 7

Hum, you better do a ticket on the NCSoft Web Support, It's the first time I see this error :/
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Old 06-27-2011, 01:45 PM   #5
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Default Re: Crash report on Windows 7

Quote:
Originally Posted by Laby View Post
Hum, you better do a ticket on the NCSoft Web Support, It's the first time I see this error :/
i did adn they tell me because is problem with directx i have 11 and need 9 they give me a link to download and setup something like update on directx i did and still same
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Old 06-27-2011, 02:05 PM   #6
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Default Re: Crash report on Windows 7

Try again saying it doesn't do anything
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Old 06-27-2011, 02:13 PM   #7
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Default Re: Crash report on Windows 7

Quote:
Originally Posted by Laby View Post
Try again saying it doesn't do anything
i update my ticket again..but still not answer..for that i try here
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Old 06-27-2011, 02:22 PM   #8
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Default Re: Crash report on Windows 7

try to install those updates :

http://www.microsoft.com/download/en...ng=en&id=13631

http://www.microsoft.com/download/en...s.aspx?id=7434
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Old 06-27-2011, 02:35 PM   #9
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Exclamation Re: Crash report on Windows 7

Wwwwwwwwwweeeeeeeeeeeeeeeeeeeeeee !!! problem solved !!! thank you very much mate until now no crash after i install this filles
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Old 06-27-2011, 02:51 PM   #10
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Default Re: Crash report on Windows 7

I'm glad it helped

Don't forget to give the hint to the support, giving a link to this topic
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Old 06-28-2011, 04:20 AM   #11
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Default Re: Crash report on Windows 7

Again Community > L2 Support.

Speed wise and tech knowledge wise
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Old 06-28-2011, 10:31 AM   #12
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Default Re: Crash report on Windows 7

Quote:
Originally Posted by Lolish View Post
i did adn they tell me because is problem with directx i have 11 and need 9 they give me a link to download and setup something like update on directx i did and still same
can you please post a small part of the ticket showing they told you this?

If that's what they said.... Referrence the ticket number and send it to sace

Last edited by Sace; 06-28-2011 at 11:25 AM. Reason: offensive comments removed
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Old 06-28-2011, 11:44 AM   #13
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Default Re: Crash report on Windows 7

Sad, I loved your first comment Judas

I would add : send the ticket to Sace saying it's quite improper. The editing thing was too strong
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Old 06-28-2011, 02:43 PM   #14
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Default Re: Crash report on Windows 7

i didn't think it offensive.. what was offensive.... even if it were intended as a bit of a crude joke..... i really hope sace has someone going down there to brow *cough* the employee a bit...

I find his/her (the one saying directx9 is required... blah blah blah) more offensive....

It's like the other tickets submitted that said that windows vista or windows 7 was to old or out of date and required windows xp....

Blatent lie makes us all ******ed...
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Old 06-28-2011, 03:12 PM   #15
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Default Re: Crash report on Windows 7

Commenting about any kind of violence against a NCsoft employee is offensive and will not be tolerated on the forums. It is never something to joke about.

The OP may PM me the ticket number if they'd like us to review the responses. Then, head GMs see if it contained any incorrect information or bad advice. From what it's looking like in the comments in this thread, there was indeed some bad advice in the ticket, but we cannot act on it without seeing the whole ticket.
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Old 06-29-2011, 02:41 AM   #16
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Default Re: Crash report on Windows 7

@ Sace

You must agree that a lot of the ticket responses are nonesens.
Actually i mostly prefer to ask in the clan/clanforum for help (since it seems we are a big bunch of nerds ^^ ).

Last edited by Dreamer; 06-29-2011 at 02:53 AM.
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Old 06-29-2011, 03:03 AM   #17
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Default Re: Crash report on Windows 7

Bug report a few years ago:
"The game (graphics) laggs allot when looking in a specific direction at some locations although there are no mobs or other objects in that direction that can cause that. There are more mobs, trees, rocks etc... in the locations that I can look without any lagg at all."

Reply from the GM:
"Check your sound card and update it's drivers"

Got the same sound card reply when there was a routing issue somewhere in Europe and I asked if they where aware of it and if there was another way to connect to the servers.

After that I figured out that I'm better out troubleshooting stuff myself than waiting 10-96 hours for a reply that isn't even remotely helpful in many occasions.
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Old 06-29-2011, 10:20 AM   #18
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Default Re: Crash report on Windows 7

yup...

should start a threat that's stickied where all utterly unrelated and totally rediculious "suggestions" through ticket support can be posted and reviewed at any time by anyone including sace and the lot.

Clean up the bad eggs
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Old 04-16-2014, 02:30 AM   #19
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Default Re: Crash report on Windows 7

Hello everyone I have the same problem but with W8 and files posted I do not solve the problem ... nn install them either

help me
tnks
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